Easy Returns | Exchanges | Shipping
Easy Returns
Returns of merchandise are accepted in original saleable condition within 21 days of purchase for a full refund. All shipping and handling fees, as well as gift wrap fees, are non-refundable. Unfortunately we cannot accept returns on paper of any kind; including decorative, gift wrap, cut sheets & cards, envelopes and envelopments.
Items must be returned in their original packaging so please keep the box and other packing materials until you have decided on your purchase.
All returns must be accompanied by an invoice or packing slip and the return form included with your shipment. Failure to include these forms will result in prolonged processing of your return.
Returns can be submitted to any of our store locations. We are unable to refund your credit or debit card immediately - your package will be forwarded to the appropriate department and your return will be processed within five business days.
Please insure your shipment as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service - Returns
Kate's Paperie
460 West 34th Street., 3rd Floor
New York NY 10001
Hold onto your return shipping receipt and Kate's invoice or packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Credit or debit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
Exchanges
To arrange for an exchange please contact our Customer Service Department at 800.809.9880.
International Customers
If you or the gift recipient live outside of the United States, please contact Customer Service Department at 800.809.9880 to arrange for return and exchange
Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for return. To return damaged or incorrect items, please contact Customer Service.
Personalized Items
We do not accept returns on personalized items.
Gifts
Gift recipients will receive a store credit to be used in-store or over the phone.
Shipping
Most in-stock items will ship within 1-2 business days (Monday to Friday, excluding holidays). Delays will be communicated within 24 hours.
Any product specific amendments to delivery times are noted on product detail pages.
Shipping fees are determined by your order subtotal and how fast you want your package delivered.
Please note that items ordered together may not arrive in the same box. You will be notified on product detail pages or with a follow-up message if the merchandise you have selected is currently not in stock.
When shipping an order to a gift recipient, please check off the appropriate box on the order form. Special return instructions and a gift receipt will be included with the order.
Standard Delivery
Standard delivery is available on orders going to the contiguous United States only.
Once the order leaves our warehouse, delivery may take between 4-8 business days. Some items may incur additional shipping charges; those will be noted on product detail pages.
Most orders placed before 2pm on a business day leave our warehouse by 5pm of the next business day.
If you are placing an order with a value of more than $500.00, your order will be quoted individually and you will be contacted with a shipping quote within 24 hours. For orders up to $499.00, please refer to the chart below for shipping fees.
Order Value - Shipping Fee
Up to $20.00 - $6.95
Up to $40.00 - $7.95
Up to $60.00 - $8.95
Up to $80.00 - $9.95
Up to $100.00 - $12.95
Up to $150.00 - $13.95
Up to $299.00 - $16.95
Up to $400.00 - $18.95
Up to $499.00 - $20.95
UPS 3 Day Select
UPS 3 Day Select is available on orders going to the contiguous United States only.
Once the order leaves our warehouse, delivery may take between 3-4 business days. Some items may incur additional shipping charges; those will be noted on product detail pages.
Most orders placed before 2pm on a business day leave our warehouse by 5pm of the next business day.
If you are placing an order with a value of more than $500.00, your order will be quoted individually and you will be contacted with a shipping quote within 24 hours. For orders up to $499.00, please refer to the chart below for shipping fees.
Order Value - Shipping Fee
Up to $20.00 - $10.95
Up to $40.00 - $11.95
Up to $60.00 - $12.95
Up to $80.00 - $13.95
Up to $100.00 - $16.95
Up to $150.00 - $17.95
Up to $299.00 - $18.95
Up to $400.00 - $20.95
Up to $499.00 - $21.95
Express Delivery
Express Delivery is available on orders going to the contiguous United States only.
Once the order leaves our warehouse, delivery will take 2-3 business days. Some items may incur additional shipping charges or may not be shipped by this method. Exceptions will be noted on product detail pages.
Most orders placed before 2pm on a business day leave our warehouse by 5pm of the next business day.
If you are placing an order over $300.00, your order will be quoted manually and you will be contacted with a shipping quote within 24 hours. For orders up to $299.00, please refer to the chart below for shipping fees:
Order Value - Shipping Fee
Up to $20.00 - $15.95
Up to $40.00 - $16.95
Up to $60.00 - $17.95
Up to $80.00 - $18.95
Up to $100.00 - $21.95
Up to $150.00 - $22.95
Up to $299.00 - $23.95
Rushed Delivery
Rushed delivery is available on orders going to the contiguous United States only.
Once the order leaves our warehouse, delivery may take between 1-2 business days.
Some items may incur additional shipping charges or may not be shipped by this method; those exceptions will be noted on product detail pages.
Most orders placed before 2pm on a business day leave our warehouse by 5pm of the next business day.
If you are placing an order over $300.00, your order will be quoted manually and you will be contacted with a shipping quote within 24 hours. For orders up to $299.00, please refer to the chart below for shipping fees:
Order Value - Shipping Fee
Up to $20.00 - $23.95
Up to $40.00 - $24.95
Up to $60.00 - $25.95
Up to $80.00 - $26.95
Up to $100.00 - $29.95
Up to $150.00 - $30.95
Up to $299.00 - $31.95
Alaska, Hawaii, and US Territories Delivery
Once the order leaves our warehouse, delivery may take between 7-10 business days. Some items may incur additional shipping charges or may not be shipped by this method. Those exceptions will be noted on product detail pages. Most orders placed before 2pm on a business day leave our warehouse within 2 business days.
If you are placing an order over $300.00, your order will be quoted manually and you will be contacted with a shipping quote within 24 hours. For orders up to $299.00, please refer to the chart below for shipping fees.
Order Value - Shipping Fee
Up to $20.00 - $10.95
Up to $40.00 - $11.95
Up to $60.00 - $12.95
Up to $80.00 - $13.95
Up to $100.00 - $16.95
Up to $150.00 - $17.95
Up to $299.00 - $18.95
F.P.O. and A.P.O. Delivery
Orders going to an F.P.O. or A.P.O. address will be quoted.
Once the order leaves our warehouse, delivery may take between 7-10 business days. Some items may incur additional shipping charges or may not be shipped by this method; those exceptions will be noted on product detail pages. Most orders placed before 2pm on a business day leave our warehouse within 2 business days.
International Deliveries
We manually review delivery options for international orders. Please proceed with your purchase. Your shipping charge will show "to be quoted". A member of our Customer Service team will contact you within 24 hours with a shipping quote. Recipients are responsible for any applicable customs duties and taxes in Canada.
Deliveries on orders over $500.00
We manually review delivery options for large options over $500.00. Please proceed with your purchase. Your shipping charge will show "to be quoted". A Customer Service representative will contact you within 24 hours with a shipping quote. |
