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Customer Service

Shipping & Delivery
Most in-stock items will leave our facilities within 1-2 business days (Monday to Friday, excluding holidays). Delays will be communicated within 1 business day. Orders received after 12:00 PM Eastern time on Friday will ship the following Monday.
Shipipng fees are determined by your order subtotal, selected speed of delivery and destination.
Any product specific amendments to delivery times are noted on product detail pages.
Please note that items ordered together may not arrive in the same box. You will be notified on product detail pages or with a follow-up message if the merchandise you have selected is currently not in stock.
Promotions that include free shipping will be shipped via UPS ground and only in the contiguous United States. Unfortunately these offers cannot currently include orders shipping internationally.
Terms, Privacy & Security
Privacy Policy
We want your shopping experience with Kate's to be as enjoyable as possible. By sharing our Privacy Policy, we hope to help you understand how information can create new opportunities for you as one of our valued customers, and reassure you that we respect and honor customer requests to restrict and protect personal information. If you have any questions about our Privacy Policy, please call our Customer Service team at 800.809.9880

User Agreement
Please read our terms and conditions outlined below carefully. By shopping at Kate's Paperie online, you automatically agree to accept these. At Kate's Paperie, we do not collect personal information about individuals, such as names, mailing or emailing addresses, unless you knowingly provide it to us. Our Privacy Policy is regularly reviewed and updated where relevant.

Kate's Paperie LLC., reserves the right to update or modify these Terms and Conditions at any time without prior notice. We welcome you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Copyright
Our website is protected by copyright laws. Information contained on our website may not be used for any other purpose other than shopping and product research by private individuals. Material may be downloaded and saved onto your computer for personal, non-commercial use only. Copyright, trademark and/or other proprietary notices may not be changed or deleted on any saved or downloaded material. Any modification to this website or material downloaded/saved will violate intellectual property laws.

Trademarks
Kate's Paperie and Kate's Paperie Inc. (LLC) hold trademarks and service marks on:
the Kate's Paperie name
the logo
on Paper by the Pound
Servicemark on The Paper Wall

Security
All of your personal information (address, credit card, etc.) are protected by industry standard Secure Sockets Layer (SSL) software, which encrypts information you input and protects data transmission.

Kate's Paperie LLC., does not store credit card information. When ordering online, this information is sent directly to the authorizing banks. Credit card information should never be sent through email as it is not considered sercure.

Children
Our web site has been designed for the general audience. We urge parents and guardians to review their children's online activities and use parental controls or other web filtering technology to supervise children's access to the web.

Kate's Paperie does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Kate's does not collect personal information from children. Store visitors who are 12 years or under, must show adult consent before submitting any personal information to Kate's Paperie LLC.

Online Purchases
To enable us to process your order correctly we require your name, billing and shipping address, telephone number and email address. To ensure your privacy and security your credit/debit card information is NOT retained in our systems. For better customer service your email address is used to send order confirmation and status updates regarding your order. If you opt-in to our email newsletter, your email address may be used to inform you of future promotions, Kate's news, and new products or services. Kate's may also maintain a record of your product purchases. Please note the information below regarding email and postal mailing lists.

Surveys
From time to time we may offer customer surveys on our website to help us improve our service and learn more from you about the types of products that may interest you. Surveys may ask you to supply information on your background. No personal information is ever disclosed to third parties though Kate's may disclose results of such surveys to third parties in anonymous aggregated form. Participation in surveys is voluntary.

Automatically Collected Information
Kate's Paperie collects 'visitors' data in an effort to improve and enhance our customers' shopping experience. This tracking data helps us understand how we can make our site more user friendly to our customers.
We will collect information on your internet service provider, the web page directing you to our website, your clicks and activity on our site, as well as your browser and platform type. All data collected is anonymous and in aggregate format. Absolutely no personal information is collected this way.

Cookies
Cookies are small files of information that are stored on your computer's hard drive. The cookies we use do not store any personal information. Most browsers automatically accept cookies, but you can change the preference of your browser so that it does not accept them, however our shopping cart will not work unless you are able to accept cookies.
We use cookies to record visitors' session information (i.e. visitors' items in the shopping bag, retain visitors' login information such as username and password).

Email List
As part of our commitment to customer service, Kate's Paperie LLC., offers an opportunity to subscribe to our email newsletters.
Email addresses collected through an order or account registration will be added to our email list, unless the user specifies otherwise. All of our email newsletter and promotions feature a link to unsubscribe to email news.
Kate's adheres to all federal and state privacy laws and other industry standards. We will not share your email address with a third party without your prior consent. Occasionally, we may make our mailing list available to other select organizations whose products may be of interest to you.

Mailing Address
From time to time, we may want to notify you of exciting news by mail. Mail addresses collected through an order or account registration will be added to our mailing list unless you specify otherwise.
We will not share your mail address with a third party without your prior consent. Occasionally, we make our mailing list available to other select organizations whose products may be of interest to you.
Kate's adheres to all federal and state privacy laws and other industry standards in relation to collecting and using mailing addresses.

Telephone Numbers
Telephone numbers collected on our website will only be used for communication regarding orders placed with Kate's Paperie.

Legal Statement
Any action relating to the use of the Web Site, catalogs or any transaction with Kate's Paperie, LLC., must be brought in the state or federal courts located in the City of New York County of New York.
Return Policy
Returns
Kate's Paperie gladly accepts merchandise for return within 21 days when items are sent back in the original unopened packaging. Shipping charges are non-refundable. The original packing slip and return form are required to process your return.We suggest that you make a copy of the aforementioned paperwork for your records. Please include all required paperwork so as not to delay the return process.

Insured packages should be sent to:
Kate's Paperie Returns
c/o Boston International
89 October Hill Road
Holliston, MA 01746

We are not responsible for uninsured packages. Please insure your return.

Please note: We are unable to accept returns on any paper. This includes decorative paper, gift-wrap, cut-sheets, cards, envelopes, and Envelopments. We do not accept returns on any personalized merchandise. Also, all sale items are final sale.
If you prefer, you may return your online purchase to our retail location. Please be aware of the fact that our retail store associates are unable to issue credit to your credit or debit card in the store for the return of an online purchase. Our associates will forward your package to the appropriate department as a convenience to our customers and your return will be processed within five business days.
Refunds will be issued to the original form of payment and may take one to two billing cycles to appear on your statement.

Exchanges
Arrangements for an exchange may be made by calling our Customer Service Department at 1.800.809.9880.

Gift Recipients
Should you need to return a gift, please follow the instructions for returns stated earlier. A store credit or gift card will be issued for gift returns and may then be used in a retail location or for orders placed over the phone.

Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service department within 14 days. We will replace or refund your purchase due to material defects or damages in instances where the carrier is not responsible. Please retain a copy of the packing slip and your invoice. To return damaged or incorrect items, please contact Customer Service at 1-800-809-9880.

International Customers
Our international customers should contact our Customer Service Department at 1-800-809-9880 to make arrangements for returns and exchanges.
Ordering
We offer a large selection of items at katespaperie.com, but not all store items are available online. If you are unable to locate the item you wish to purchase, please contact our customer service department.

Browsing
Select one of the tabs at the top of any page. You can browse/navigate further by using one of the sub-tabs. Every tab and sub-tab has further areas of the site mapped out down the left-hand side, as well, so there's plenty to explore.

Search
Try entering a keyword, phrase or item number into our Search Box, and click 'Search'.

Shopping Bag
Clicking on an image or title of an item will take you to the product page. This page lists all the details about the item so you can review them before you make your purchase. If the item is in multiple colors, sizes or styles, you will see a pull down menu or additional options. Select the combination(s) of items you like and then click the 'ADD TO CART' button to reserve this item for purchase. You can add as many products to your cart as you like. During your shopping experience, you may at any time click on 'VIEW CART' or 'CHECKOUT' to view your reserved items. When you are ready to checkout, you can click on the 'Shopping Cart' link at the top right hand corner of the page.

Checkout
At Checkout, you can review your items (add or delete items), add gift message and gift-wrap option (if available), and continue shopping if the need arises.You may register for an account, sign-in if you already have an account with us, or you can continue shopping as a Guest. When you have made your sign-in choice, you will be prompted for your billing information, shipping information, preferred shipping method and payment information. A subsequent confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Telephone Orders
You can also place your order by calling us at 800.809.9880. Our office hours are M-F 9:00am to 5:00pm. If you don't reach us, please leave us a message, we will respond within 1 business day.

Catalog Orders
We do not have a printed or electronic catalog at this time.

Special Orders
If there is a product you cannot find on our website, please call or email us. We will let you know if it is something we can get for you. Special orders cannot be returned unless there is a material mistake on our end or if items were received damaged.

Sales Tax
We are required by law to charge sales tax on orders with a shipping address of New York or Massachusetts.

Payment Options
We accept the following:

- Credit Cards: Visa, MasterCard, American Express and Discover Network.

- We cannot process gift cards or store credit for online orders just yet, but this feature is coming soon.

- Unfortunately, at this time we cannot accept cash, CODs, checks, money orders, or gift certificates for online purchases. If you would like to pay with a gift certificate please call us at 800.809.9880.

Order Confirmation
After you make a purchase, you will receive an automated e-mail confirmation containing your order number within 1 hour. As a registered customer, you will be able to review the order history for all your online orders. You may also review the status of your order by viewing 'Order Status'.

Order Tracking
With order tracking you can easily see where your packages are on their journey to your designated shipping address. You can see what you bought, when you bought it and for whom you bought it.

Inventory Status
We do our best to offer up-to-date inventory status on our website. All orders are on a first come, first served basis.

Coupons & Other Discounts
Kate's Paperie offers discounts and exclusive promotions to our members. You may join our email list to receive notification of sales, new additions and special in-store events. During the checkout process, you will be able to enter your promotion/coupon code.